Cookie Policy

Cookies are small text files stored on your device when you visit a website. Similar technologies include pixels, tags, local storage and scripts that help a website function, remember preferences, measure performance or support marketing.

Merenlo uses cookies and similar technologies to:

• Operate the online store and checkout
• Keep your cart and session working
• Process payments securely
• Understand how visitors use our website
• Measure advertising and campaign performance
• Support email marketing and customer communications
• Display and manage customer reviews
• Provide order tracking features
• Help prevent fraud and misuse

Merenlo is built on Shopify. Shopify sets essential cookies that are needed for core store functions such as browsing products, adding items to cart, checkout, security and fraud prevention.

These cookies are required for the website to work properly. Without them, some parts of the store may not function.

When you pay at checkout, Shopify Payments and related payment systems may use cookies or similar technologies to help process your payment securely, confirm transactions and prevent fraud.

Merenlo does not store your full card details on our servers.

We use Google Analytics to understand how visitors interact with our website, such as which pages are visited, how long users stay and how they arrived at the site.

This helps us improve website performance and the shopping experience. Google Analytics may use cookies or similar technologies. We do not intentionally send full payment details to Google Analytics.

We use Google Ads to measure advertising performance and, where applicable, support relevant advertising and remarketing.

Google Ads may use cookies or tags to measure ad clicks, visits, product views, cart activity, checkout activity and purchases. You may be able to manage personalised advertising preferences through your Google account or browser settings.

We use Omnisend for email marketing and related customer communications. Omnisend may use cookies or similar technologies to support newsletter sign-ups, email engagement measurement and connected marketing features where permitted.

You can unsubscribe from marketing emails at any time using the link in our emails.

We use Judge.me to collect, manage and display customer reviews. Judge.me may use cookies or similar technologies to support review requests, review display and related store features.

We use Wetracked.io to help measure advertising performance and understand which channels contribute to store visits, checkout activity and purchases.

Wetracked.io may use cookies, tags, first-party tracking or server-side tracking to support attribution and conversion measurement.

We use ParcelPanel to provide order tracking and shipment updates. ParcelPanel may use cookies or similar technologies to support tracking lookups, delivery status display and related order-tracking features.

Our shipping and fulfilment partners may use cookies or similar technologies only where needed to support delivery, tracking integrations or carrier-related services connected to your order.

Any such use is limited to what is needed to prepare, ship and track your order.

You can manage cookies through your browser settings. Most browsers let you block, delete or limit cookies. Where available, you may also manage cookie choices through tools shown on our website.

If you disable certain cookies, some parts of the website — including cart, checkout or tracking features — may not work properly.

We may update this Cookie Policy from time to time. When we do, we will update the “Last updated” date at the top of this page.

If you have questions about this Cookie Policy, contact us at:

Merenlo
Email: support@merenlo.co.uk
Customer support hours: Monday–Friday, 9:00 AM–6:00 PM GMT/BST
Business address: 21 Eccleston Pl
London
SW1W 9NF
United Kingdom