Contact & help

Merenlo currently ships within the United Kingdom.

Yes. We offer free standard shipping on all orders.

Orders are usually processed within 1–3 business days. Business days are Monday through Friday, excluding public holidays.

Orders are usually processed within 1–3 business days. After dispatch, delivery usually takes 6–12 business days. The total estimated delivery time is typically 7–15 business days from the date the order is placed.

See our Shipping Policy for full details.

Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can also track your order on our order tracking page. If your tracking has not updated for several business days, contact support@merenlo.co.uk.

You may request a return within 30 days of the delivery date.

Returned items must be unworn, unwashed, unused, in original condition, with original tags attached, and returned in the original packaging where possible.

Customers are responsible for return shipping costs unless the item is damaged, defective or incorrect.

To start a return, email returns@merenlo.co.uk with your order number, the item you would like to return and the reason for your return. Please wait for approval and return instructions before sending anything back.

Once your return has been received and inspected, approved refunds are usually processed within 14 days. Your bank or payment provider may take additional time to post the refund.

Read our Return & Refund Policy for more information.

Yes, but only before the order has been processed or shipped. Please contact support@merenlo.co.uk as soon as possible if you need to make changes.

If your order has already shipped, it can no longer be cancelled. You may request a return after delivery according to our Return & Refund Policy.

Please contact support@merenlo.co.uk as soon as possible and include your order number, a short explanation and clear photos of the item and packaging if relevant. We will review the issue and offer a suitable solution such as a replacement, exchange or refund.

Contact support@merenlo.co.uk with your order number and a photo of the package you received. Our support team will review the issue and assist you.

Merenlo accepts Visa, Mastercard, American Express, Apple Pay, Google Pay and Shop Pay. Only payment methods shown at checkout are available for your order.

See Payment Methods for more details.

Yes. Your payment information is processed securely through encrypted checkout technology.

No. Merenlo does not accept cash on delivery, manual bank transfers, checks or payments outside our secure checkout.

We recommend checking the product page details and sizing information before placing your order. If you need additional guidance, contact our support team before ordering.

Size exchanges may be offered when stock is available. Contact support@merenlo.co.uk with your order number and the size you would like instead.

Yes. You may try on clothing as you would in a store, but returned items must remain unworn, unwashed and in original condition.

You can reach us at support@merenlo.co.uk.

Our customer support hours are Monday–Friday, 9:00 AM–6:00 PM GMT/BST.

To help us assist you faster, please include your order number and a short description of your question or issue.